Support
How do I add another parent’s phone?
Install Allowanza on the other parent’s iPhone and sign in. During setup, choose to join an existing family and enter your family invite code. Both phones will stay in sync.
I forgot my parent PIN. What now?
Tap Forgot PIN on the PIN screen, then sign in again with the same Apple or Google account. You can then set a new PIN.
How do I restore my subscription on a new phone?
Sign in with the same Apple or Google account you used before. If your subscription doesn’t show up, open the subscription screen and tap Restore.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, go to Settings > your name > Subscriptions, choose Allowanza, and tap Cancel Subscription.
How do I delete my account and data?
Open parent settings in the app and tap Delete account. This deletes your account and family data (if you’re the last parent, the family is removed). Deleting your account doesn’t cancel your Apple subscription, so cancel that separately.
The allowance reminder isn’t showing up.
Check that notifications are turned on for Allowanza in iPhone Settings > Notifications > Allowanza. Then check the reminder time in the app’s settings.
Still need help?
Email us at mike@lexicarte.com. We usually reply within 2 business days.